NOTICES & ALERTS

IMPORTANT NOTICE REGARDING HIGH WATER BILLS & SERVICE POLICY

If you receive a higher-than-normal water bill, you are responsible for taking the following steps:

1. Verify Your Meter Reading
   Compare the reading on your water meter to the reading shown on your billing statement. Please note: your monthly bill reflects previous water usage. Water must be used before it is billed.
2. Check for Water Flow
   Most meters include a red dial that indicates water movement. If the dial is moving, water is actively flowing through the meter. The faster the movement, the greater the usage.
   Ensure all faucets, toilets, and water-using appliances are completely turned off when performing this check.
3. Incorrect Meter Reading
   If you believe the meter reading on your bill is incorrect, you must contact the office immediately.
4. Correct Meter Reading
   If the meter reading is correct, you may request a meter test by contacting the office.

CUSTOMER RESPONSIBILITY & LIABILITY DISCLAIMER

• All plumbing and water lines beyond the meter (including lines leading to and within the home) are the sole responsibility of the customer.
• Lily Rose Water Association employees are strictly prohibited from inspecting, repairing, or diagnosing leaks on the customer’s side of the meter during company time.
• Lily Rose Water Association employees are not certified plumbers.

AFTER-HOURS & UNAUTHORIZED WORK POLICY

• Lily Rose Water Association does not authorize any employees to perform work for customers after business hours or outside of their official duties.
• Lily Rose Water Association is not responsible or liable for any work performed by field workers for customers after hours or for any non-job-related work conducted during work hours.
• Any such arrangements are made solely at the customer’s risk and are not affiliated with or endorsed by Lily Rose Water Association.

We welcome applications year-round and encourage interested individuals to submit a new application or update an existing one at any time. We look forward to connecting with those who are ready to serve with excellence.

Lily Rose Water Association is an equal opportunity employer.
We are committed to serving our customers with integrity, respect, and honesty in all that we do.

As of January 1, 2026, rates increased. Flat rate $30.00 (0-1500 gallons), $6.75 per thousand gallons above 1500 gallons.